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| The feedback of clients are highly valued by ETC team. Here below
are customer testimonials for your reference: |
| An Irish gentleman said a big thank you to our guide in Beijing for his solo trip in early November, 2009 |
Dear Lisa,
I would like to say a big thank you for the lovely time I spent with you on my recent visit to Beijing. Your knowledge of your history is amazing and your enthusiasm in passing it on to visitors like me is most impressive.
Please also pass on my sincere thanks to Mr Dong for his extreme punchuality, his patience, and his friendly approach, although I must say I missed you on my last day, Gina also did an excellent job and just like you constantly checking if I had my personnel items with me..
On a more personal note I would appreciate a postal address so I can maybe send on some London memorabilia to Melissa that she might be interested in. I also spoke to my grand daughter Bethany,who, as you may remember is also 13 years old, and she is interested in having her as a pen pall, I have no doubt they would have a lot in common.
Once again thanks for making my stay in Beijing so enjoyable.
Kindest regards
PATRICK CULLEN
Itinerary: Beijing 5 day tour
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| Two clients from USA had a wonderful trip including Yangtze cruise in October, 2009
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Dear Fisher,
Mike and I want to thank you for setting up a glorious trip. Everything went very smoothly especially thanks to the extra care given to us by the guides that you arranged. Phil was a lot of fun and Wen gave us extra help at the very last minute when there was a glitch with our new passport numbers at the Yichang airport. I can't express enough how much we appreciated both the drivers and our guides. Driving in China appears to be quite a nightmare and though I even have my school bus drivers license, I would not want to drive there. The hotels were also perfect and the boat stunning.
There is one thing I would like to say that made us a bit uncomfortable. We did not care for being taken to specific "tourist trap" places where we felt that our guides or the service might be getting kickbacks if we purchased items. I would suggest that next time you plan a trip for someone you ask if they want to go to these types of shopping areas or if they would prefer to go to museums, etc. We really liked Dazu Rocks for example and all of the temples that we were taken to. Again, thank you for your time and effort in making this a wonderful trip.
CaroleZ
Itinerary: Chongqing-Yangtze Cruise-Yichang-Beijing
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| A Polish couple had a great trip to China in October, 2009
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Hello Mr. Yang
Me and my husband spent exiting week (Otc 21-27) in China and I promised Fisher to write him more details about our trip (good things and also those which need to be improved) and I would do it as soon as I have more time.
Now I am writing to you to congratulate you on such good employee as Fisher Wang. I used to work in hospitality industry (sales and marketing department at five star hotel ) and I know how difficult sometimes it is to fulfill all customers needs and requirements, so I really appreciate Fisher's work.
I've corresponded with Fisher for many weeks asking new questions and changing itinerary every couple days. Fisher was extremely patient, answered to all my questions and doubts showing his expertise. He has made at least 6 or 7 price quotation for me. I compared your offer with couple other tour agencies and besides the fact that your prices were quite good, Fisher’s professionalism decided on choosing services of Easy Tour China. Generally I had the feeling that he was really taking good care of our trip.
So, I just wanted let you know about Fisher's great work. If we have chance to come to China again, we would definitely ask Fisher to organize it.
Marta Nowicka from Poland
Itinerary:
Shanghai-Suzhou-Beijing-Hangzhou
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| 4 international students enjoyed their trip to Xinjiang very much in late September and early October, 2009 |
Dear Fisher -
I would like to second Adela's point. All our tour guides were good and efficient. Sasha particularly stood out and was an exceptional guide.
kind regards,
gil
Hello Fisher,
Thank you very much for your concern.
We have returned from our North Korean trip yesterday so are still trying to settle back.
We have very much enjoyed our trip to Xinjiang. We have seen interesting places and our guides were nice. I would like to especially thank Sasha, our guide in Urumji and Turpan, who really made an extra effort to please us. If you can somehow transmit our appreciation to her bosses, I would be greatful.
I am copying in the other travellers: Gil, Adam and Andres in case they would like to add some comments.
Thank you very much.
Kind regards
Adela.
Itinerary:
Urumqi-Turpan-Kashgar
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| Two Australian couples did enjoy their very good trip to China in September, 2009 |
To Ricky and Staff.
Thank you for organizing our recent visit to China. Once again your planning and your organization for us was very, very good.
The local arrangements went well and the local guides and drivers were excellent. Our accommodation was clean and in great locations for what we wanted to see and do. Similarly the transport, train, ship and cars were well chosen and suited our needs perfectly. We will continue to recommend your corporation to the retired teachers who go to China on our teaching program;
Again; Thank you for your organization.
Margaret and Linton Morris
Judy and Bill berry.
Itinerary: Chongqing-Yangtze Cruise-Wuhan-Huangshan-Suzhou-Shanghai
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| An Israeli family thanked us for their wonderful trip to China in September and October, 2009
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Dear Ricky,
We will soon leave your wonderful country. Thank you for everything and please forward my thanks to all agents in the different places.
My family had great time here and we will never forget it. Neadless to say that you can use me as a warm reference to your future prospective customers.
Best regards,
Amir Pomerantz
Itinerary: Xian-Chengdu-Kunming-Lijiang-Guilin-Yangshuo-Longsheng-Hangzhou-Huangshan-Beijing
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| A British couple took an unforgetable trip in China in August, 2009
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Hi Charlie
We've left China now, as our travel plans are still ongoing.
We just wanted to send you a quick email to thank you for all your time and efforts in making our trip in China an unforgettable one. We thoroughly enjoyed the whole experience. It was the perfect start to our year out.
All of the guides were friendly, very knowledgable, and added to the enjoyment of the tour.
We will certainly recommend you to anyone that we know, who is visiting China.
Many thanks again
Kind regards
Chris Meakin and Louise Sullivan
Itinerary: Xian-Luoyang-Zhengzhou-Guilin-Guangzhou-Hong Kong
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| A 6-pax German family enjoyed their trip to China in August, 2009
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Dear Fisher,
you are right, I am very busy at the moment. Therefore only a short feedback, the tour was planned very well and there did not appear any problem during our tour. The guides and drivers gave very good support, have been reliable and were always at the right time on the right place. Only one thing I did not like was the hotel in Shanghai. The service in the hotel was much worse compared to the other hotels. Here I recommend you to find another hotel.
Thank you very much the good planning and your great support, when a friend or relative ask me to organize a tour in China I will pass your contact information to him.
Best regards
Christian Baur
Itinerary: Beijing-Chengde-Shanghai-Sanya
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| A small group of clients from Germany had enjoyable family trip in August 2009
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Dear Fisher,
We enjoyed our family trip a lot. Beijing, Great Wall and Chengde with our well known and perfect guide John were excellent. For Datong and Taiyuan Miller also did a got job and I think for guides there they don't have so many times foreign groups and therefore they can't provide the same relaxed service like e.g. John. But looking back I would say Miller did also a good job.
May be next week I can send a little bit more feedback, but currently as you mentioned I'm too busy with my business.
Best regards
Christian Seemann
Itinerary: Beijing-Chengde-Datong-Taiyuan
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| A 3-pax family from Dubai took the 15-day China Impression Tour with Yangtze Cruise (extended to 20 days) in August 2009
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Dear Charlie,
We are now back in Dubai and wish to thank you for your planning and efforts which made our tour memorable.
Best Regards,
Cherif AITCHEIKH,
Managing Director
Itinerary: Beijing-Xian-Chongqing-Yangtze Cruise-Shanghai-Guilin-Hong Kong
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| Two gentlemen from Belgium had a wonderful trip to China in July, 2009
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Good Morning, Fisher
We had a wonderful trip to China.
We have met very nice people.
It was a well organised and balanced trip.
Flights in first class were perfect.
The hotels were all fine too.
Food was very tasty everywhere except for one dinner at a not so clean restaurant in Lhasa.
The guides did their best.
The boat trip was very nice too (we upgraded on the ship to a Shangri-la room).
The excursions, temples, museums all were at high interesting and professional level.
We would like to thank you and your team for the professional and friendly work.
I have only one remark.
Please inform your passengers arriving at Lhasa that the guide and driver are waiting OUTSIDE the airport.
The guide and driver have no access to the airport, so please tell them to drop the passengers in time not to miss their flight.
kind regards,
If you have any questions, please donot hesitate to contact me.
Freddy De Smedt and Joseph Arends
Itinerary: Chengdu-Lhasa-Chongqing-Yangtze Cruise-Shanghai
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| A couple from Philippine had a great time in China in early July, 2009
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Hi Fisher,
Generally speaking, we had a great time in China. The entire tour went quite perfectly. The itinerary we put together was very well planned and spaced that there was always ample time for rest. Weather-wise, we were expecting some rains but it hardly rained during our tour - rained just 3 minutes in Hongcun and that was it. We however did not expect the sunny days to be too hot, but we were prepared for it.
Our guides were all good. Cathy in Huangshan/Tunxi/Hongcun/Tangyue was very professional. She made climbing mountians seem like a breeze while me and my wife were both gasping for breath. The food arranged by your agent thru Cathy were all good. Cathy seemed very patriotic to her motherland. When we were in Tunxi/Huangshan, every time we opened the TV there were at least 4 channels showing movies about Chinese vs. Japanese in WWII. I think this instilled a lot of hatred by the current generation Chinese against the Japanese and they can be vocal about it. Cathy was very punctual and very attentive to even our tiniest request. During our free time in the morning before our transfer from Tunxi to Hangzhou, we took an additional tour to see the stone archway of Tangyue at Shexian County. This was easily arranged for us by Cathy. The hotel in Tunxi and atop Huangshan were both above our expectation, we were expecting something more basic and spartan.
In Hangzhou & Zhouzhuang, we had Yolanda as our guide - despite her relative youth, she was the best guide we had. On top of her mastery of the historical info on the sites we visited, she was abreast with Chinese current events, film, media and global news and events - so well-rounded for such a young girl. During our free time, she gave us very sensible suggestions on which places to visit and avoid, where to eat (outside the covered meals). On her suggestion, we watched an evening show called West Lake Impressions (albeit pricey at CNY220/person) and we were impressed seeing all these performers walking on water (with stage set a couple of inches under the water's surface) - this show was produced and directed by no other than Jhang Yi Mou (the same person who did the opening and closing ceremonies of the 2008 Beijing Olympics). The overall effects and synchronized movements of the many performers were truly stunning. When in transit, we had a lot of interesting story telling which helped us understand the diverse culture of the other regions in China as our guide Yolanda spent a year teaching in Yunnan (Dali & Lijiang). My wife enjoyed gossiping with her about Chinese celebrities and international personalities. The food in Hangzhou can be improved - I think US$10 per meal per person budget in Hangzhou is not adequate. Better double it for tourists who will not mind paying extra like us. When me & my wife dine outside the covered meals, we normally spend CNY250~300 for both of us (as in Shanghai). Our transfer from Hangzhou to Suzhou via Zhouzhuang was on a private car and we used a relatively brand-new mid-size Chevrolet sedan. It was luxurious - leather seats, full appointment, the works. Honestly we thought they would use the same city-touring van. This is a great compliment for your partner travel agent in Hangzhou.
In Suzhou, our guide May was also very good. Although she normally handles a big tour group, she admitted that this was her first time to handle a private tour with only 2 clients - her voice was deafeningly loud most of the time. She even booked an entire 20-seater fully airconditioned boat for our Grand Canal cruise for me and my wife, all to ourselves. In Hangzhou, when we cruised West Lake, we shared the boat with a bunch of very noisy Korean tourists but our guide handled the cruise very well. By far, for the fixed meal budget, Suzhou food was the best. We used a luxurious Buick minivan which took us around Suzhou. Our only disappointment is our hotel in Suzhou (although this was my choice). The Gloria Plaza Hotel, though rated 4-Star, has a front desk staff with very limited English-speaking ability, a customer service manager who looks irate when you request for assistance, and they do not provide free in-room internet service when practically all other hotels even of lesser class already provide free internet as standard. Gloria Plaza though has probably the best buffet breakfast (having both Chinese and western food) during our tour (in fact even better than the buffet breakfast of Howard Johnson Plaza Hotel in Shanghai which is a 5-Star rated hotel). In all my trips to China, I will never forget that the best buffet breakfast (and presentation) is still with the Best Western Meiyuan Hotel in Hangzhou - truly world class, as though the food was prepared by a 5-Star Michelin Chef.
In Shanghai, although our guide service was limited to transfers only, Cherry was very helpful in giving us all the info we needed. This was the first time we rode on a 430kph Maglev train to the city, and we were equally impressed with the 245kph commuter rail service on our transfer from Suzhou to Shanghai.
We are grateful that Cherry personally went to our designated carriage and met us inside the chaotic Shanghai Main Railway Station, we would have gotten lost in the flood of people disembarking as many trains were arriving all at the same time.
We are generally impressed with the quality of service that you have arranged for us for our tour. We will not hesitate recommending ETC/CFT to our friends and are likely to use your services again when we go on tour to another region in China in the future.
Best Regards,
Norman Pe
Itinerary: Shanghai-Huangshan-Hangzhou-Suzhou
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| A couple from USA enjoyed their trip to China in May of 2009
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Hi Sherry,
Anna and I just wanted to say big thank you for helping us with our China trip. Everything went very well, without any problems, and, more importantly, we enjoyed our trip immensely.
Now when got first impression of the country, sites and the people, we would love to visit China again. We will also recommend you to all our network of friends and colleagues who wouldn’t mind semi-independent tours to China.
I attached couple photos, so now you know how we look like.
How was your vacation? Hope you enjoyed it too. Perhaps, you can send us your photo from vacation too?
Let’s stay in touch.
All the best!
Alex and Anna
Itinerary: Beijing-Datong-Xian-Chongqing-Yangtze Cruise-Shanghai-Suzhou
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